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Liberator FAQ


"Finally, people of all shapes, sizes and conditions can enjoy sex in the way it was intended to be experienced."

-Stephanie Mitelman, Certified Sexuality Educator

"Liberator Bedroom Adventure Gear is a must for any cunnilingus connoisseur. With the help of Liberator, a woman can feel relaxed enough to surrender herself to her lover's mouth."

-Dr. Ava Cadell, "The Idiot's Guide to Oral Sex"

"Three cheers for the Liberator, helping ordinary couples achieve extraordinary pleasure."

-Dr. Robin Milhausen, "Sex, Toys & Chocolate" TV series

"They're futon-like pillows that enable new angles, positions and motions in sex play - easily portable to any location for inspired moments of passion."

-Dr. Judy Kuriansky, Penthouse Magazine

"This is a wonderful sex toy!"

-Sue Johanson, "Talk Sex With Sue"

"They are the intelligent adult toys-the building blocks for a fun, playful and sexually satisfying relationship."

-Jay Friedman, Certified Sex Educator

"When I discovered Liberator Shapes, I was immediately struck by how ingenious they are."

-Tristan Taormino, Village Voice and PuckerUp.com

"One of the most significant breakthroughs in sexual health I've seen recently."

-Dr. Stein, gynecologist & author

"The brilliantly created Liberator Shapes exquisitely assist Mother Nature by providing subtle yet substantial 'genital geometry' realignment...with greater ease, enjoyment and comfort than ever!"

-Dr. Michael Ra Bouchard, Sexhappines.com

"Liberator products are phenomenal for enhancing sexual positions through increasing comfort, creativity, and providing deeper penetration. They are ideal for all couples, especially those with disabilities and mobility issues, making great sex more accessible for everyone."

-Lisa Lawless, Ph.D. & CEO of Holistic Wisdom

"Grab a pillow. This will lift the pelvis and change the angle of penetration. Experiment with sizes and stuffings (down pillows are great for sleeping, not for sex!)."

-Redbook.com, May 2000

"For many women, lying in the missionary position with a few pillows under their butts provides the perfect pelvic tilt."

-Cosmopolitan, July 1999

"Men love to watch you giving oral sex, so prop him up."

-Redbook, October 2000

"When it comes to thrusting, the angle is everything...anything that tips her pelvis back makes that hot-spot contact more likely."

-Men's Health, December 1999

"By tipping your pelvis upward you...position yourself at a better angle for easier, quicker orgasms."

-Cosmopolitan, December 1999

"If you don't find the missionary position satisfying, you may need to fine-tune it. One or two hard pillows under your hips...can make all the difference."


"A woman may find it helpful if a pillow is placed beneath her buttocks to tilt her pelvis. This will give her more freedom of hip movement and take the strain away from her lower back."

-Nitya Lacroix, "The Complete Guide to Sex & Loving"

"If you use a pillow, your vagina becomes elevated and entry is easier. If you use two pillows, entry will not only be easy, it will be different. You would be amazed at the variations three inches up or down can create."

-Marvin Grosswirth, "Guide to Sex for Large Couples"

"Doggie style sex...may work better if your lover has some support under their chest/belly to lean on...which might put things at an easier angle for access."



Liberator became famous when it first gained mainstream superstar attention in the 2004 movie, Meet the Fockers, where Barbara Streisand played Rozalin Focker, a hilarious sex therapist extraordinaire. Curious audiences everywhere were suddenly clamoring for the Liberator sex wedges from her scenes. Couples of all ages wanted positioning aids to spice up the bedroom. Since then, Liberator products have been featured on Playboy TV, Burn After Reading, Insatiable, Master of None, and most recently, the Netflix smash hit, How To Build a Sexroom. Liberator has also been discussed in countless publications, interviews, podcasts, and online blogs. Liberator even published a book, coauthored by popular sex educator, Jaiya, called Sex Positions You Never Thought Possible, which comprehensively explores sex moves atop Liberator shapes and furniture. Check it out if you’d like to learn everything there is to know about using Liberator products. Note: The illustrations are quite *spicy*. .

We began with a high caliber, high-density , polyurethane foam core (what we call the Champagne Foam), which spent months being designed, engineered and tested to meet Liberator standards. (Yes, testing was the most fun part of the process.) The result is a perfect balance of firm support (two moving bodies need plenty of that) and plush cushioning.

We encase the core in a smooth inner liner, which is made of a silky, water-resistant polyester fabric. Aside from being a great place for slipping, sliding sex, the liner also serves to compress the foam and make replacing the outer cover even easier.

For the Wedge and Ramp it's a Microfiber combination of nylon and cotton, it feels like the softest velvet, yet it's much hardier than velvet and can be unzipped and tossed into your washing machine. Another amazing benefit of this patent-pending fabric is that it grips like velcro. That means you can stack and stick your shapes together, and the fabric will not slip and slide during use. A stable playground is a fun playground. We do offer a wide variety of fabrics on our other products including plush velvets, faux leather, and high-end Ultraleather


Since our bodies come in different sizes, so does Liberator. Keep in mind that you can adjust the height and angle of the Ramp and Wedge by flipping them over.

Sizing guidelines:

WIDTH: For most people our 24" wide Liberator is just right. It's what most of you should order. For plus size lovers, our 30" wide Liberator offers a few more inches in width and extra support for your lovemaking. However, our 30" products are not ideal for straddling.

HEIGHT: The Ramp comes in 10 and 12 inch heights to help you make a better connection with your lover. Total height is not nearly as important as your inseam, so grab a tape measure and note the distance from your groin to your heel. You might be basketball-player tall, but have a really long torso or vice versa.

If your inseam is 28-30 inches or under, consider the 10" Ramp.
If your inseam is 31 inches or greater, consider the 12" Ramp.

If you are truly torn over which size you need, do not hesitate to call our customer service representatives. They're easy to talk to and super helpful. 1-866-542-7283

It's about the width, not the weight. While you might consider yourself a plus-sized lover, you may want to take out the measuring tape and make sure. Our Ramp and Wedge come in two widths, 24 and 30 inches, and if your bum fits on the 24-inch-even if it's a really close call-we think you're 24" material.


"For many women, the G-spot orgasm is an elusive, mystical experience. For others, it's the only way for them to achieve total sexual satisfaction. The Liberator can help both groups of women have G-spot explosions more quickly and easily.

A G-spot orgasm occurs when the front wall of the woman's vagina is stimulated with intense, direct pressure. It can be difficult to hit that spot in most traditional sex positions. Bending your female partner over the Ramp can position her hips just right so that the G-spot is stimulated. In fact, with Liberator Shapes, there are dozens of positions couples can try out to facilitate G-spot stimulation."

-Dr. Robin Milhausen, Ph.D.

"Allowing a woman to angle her pelvis upward using the Liberator Wedge or Ramp enables her lover better access her G-spot. Allowing the G-spot to be angled upward and more readily accessible allows more pressure to be applied to the clitoral structure and G-spot. This and other techniques increase the chances of a female ejaculating. I highly recommend Liberator for this and other sexual advantages."

-Lisa Lawless, Ph.D. & CEO of Holistic Wisdom

"Placing a pillow under your lower back while making love will increase your chances of having an orgasm."

-Dr. Kenneth Stubbs, Ph.D.

"It doesn't matter which position. What does matter is to engage in a variety of positions over your lifetime, so that sex does not become a boring matter. Now if you're always engaged in the missionary position, try a position on a chair or if you are in good physical shape-hang from a chandelier."

- Dr. Ruth & Dr. Amos, "On Health: Sex and Pregnancy"

"Sexual intimacy is not limited to one position! Couples need to explore different positions in order to facilitate pain-free penetration. For example, placing a pillow under the woman's buttocks if she is on her back can help. Trying intercourse from a side-lying position, and, if necessary, placing a pillow between the woman's knees can further comfort and increase pelvic opening. Understanding the direction of the vaginal canal will help a woman physically guide the penetration and help her communicate to her partner what feels good. One more note about positions; having sex in the same position all the time will lead to boredom. Make sex fun and exciting by trying new positions."

-Ditza Katz & Ross Lynn Tabisel, "Painful Intercourse? Understanding the Causes can Help"

Yes! No pills, no pumps, just some unique positioning is all the enhancement your penis needs. Ninety percent of men measure 5 to 6 inches when erect. For males that are underfunded in this area, Liberator creates perfect angles to provide greater pleasure for both partners. To her, he'll feel bigger. To him, she'll feel tighter. It's the best of both worlds, offering deeper penetration and increased stimulation. When it comes to Liberator, angles make the pleasure possible, not size.

Depends. If you don't want to get pregnant, simply do what you always do-use reliable protection. That way, you can enjoy angled sex baby-free (not to mention disease-safe).

However, if you're in a monogamous relationship and are looking to start a family, the angles afforded by the Ramp and Wedge can help guide his swimmers to their destination. Toss out the condoms, jump on your Liberator and go to baby-making town! Here's what the experts say about angled sex:

"The best position for pregnancy-inducing intercourse may be with the woman on her back, with hips supported and elevated by a pillow."

-Robert Hatcher, M.D.; James Trussel, Ph.D.; Felicia Stewart, M.D., "Factors Affecting Reproductive Performance"

"The so-called missionary sexual position reduces the risk of sperm leaking...you might want to tip your hips back, slip a pillow or two under your hips."

-Winifred Conkling, "Getting Pregnant Naturally"

"Women who want to conceive are advised to stay in bed with their hips elevated by a pillow for 15 minutes after intercourse."

-Albert Deckir, M.D. & Suzanne Loebl, "Why Can't We Have a Baby?"


Liberator comes complete with a dual cover system. The liner and cover are both stain-resistant to water-based lotions and lubricants, so get down and dirty if you like. If you're playing with sensual foods, Jell-O or whipped cream, our velvety Microfiber cover is the perfect playground because it's machine washable (and it gets softer with each washing).

If you have room for a suitcase, you have room for Liberator. Depending on the height of your bed, the Wedge, Ramp and Stage will stow conveniently under your bed for quick and spontaneous access.

When standing upright, the Stage and Ramp store easily in the closet and occupy less floor space than an average suitcase. They also make wonderful props for lounging, reading or watching TV. And if you own the Esse, you won't have to worry about storage because it doubles as a contemporary, ultra-chic chaise lounge when it's not in use.

All Liberator covers are stain-resistant and easy-as-pie to clean. The sensuous Microfiber cover zips right off and washes up like a pair of jeans (in cold water). The inner, water-resistant nylon liner can be wiped down with a damp cloth or sponge. When not in use, you can keep your gear from collecting dust by storing it in an optional nylon gear bag. Your Liberator will last you a long, long time.

After a long session of sweaty lovemaking (with water-based lubes and edibles), toss your love-funked Throw in the washer, set it on cold water/delicate cycle, then tumble dry (low heat). You'll find that, like a favorite pair of jeans, the Throw gets softer with each wash.


We have made it super easy to set up your Liberator. Peel back the roll compressed film and your Liberator will expand to its original size after you peel back the compression film. Please allow up to 48 hours for the foam to recover full firmness. Do not use scissors as you might damage the foam.

Using roll compression technology, we reduced our shipping size and dependence on paper materials by removing 90% of the air from our shapes without compromising the integrity of the product.

Step 1:Unroll the foam by finding the end of the film. Do NOT use scissors. Remove all plastic by hand.

Step 2:Dispose of all plastic.

Step 3:Carefully slide the cover (folded separately) over your shape or furniture, making sure it's aligned up properly with the curvature or angles of the product. Zip the cover closed and enjoy!

Note: Refer to the product listing page for instructions and how-to videos.


Yes, it is safe to use your credit card on our website. We take the security of your personal and financial information very seriously, and we have implemented several measures to ensure the protection of your data.

One of the key security features we have in place is SSL (Secure Sockets Layer) encryption. When you enter your credit card information on our website, it is transmitted securely over an encrypted connection. This means that any data exchanged between your web browser and our website is scrambled and cannot be easily intercepted by malicious third parties.

Our entire website is served as https, which means your connection is secure. In the top left corner of your browser window, if you see a closed lock or an unbroken key (depending on your browser), then SSL is active and the server is secure.

To order by telephone, U.S. and Canadian residents can call toll free at 1-866-542-7283. All local and international residents should call 770-246-6400.

When ordering, please have the following ready:

1. Items (including color and size when applicable)you would like to purchase

2. Your credit card type, number, expiration date, and security code

3. Your credit card billing address

4. The address you want to ship to

5. Your preferred shipping method

6. Any promotional codes you have received

7. Your e-mail address, for communication purposes

We accept the following forms of payment:

When ordering, please have the following ready:



American Express







If you don’t have those forms of payment, you can place an order by calling customer service and using a check or money order. Do not send cash. If you send a check, be aware that the order will be on hold until the check clears, which can take up to 6 weeks.

Your credit card will be charged when your order ships.

All charges and authorizations on your credit card will appear as "OneUp Innovations" or “Liberator.com”.

Sorry, we will not send your order C.O.D. and do not accept C.O.D. orders.

Yes, in the U.S., sales tax is collected on a state-by-state basis. Please type in your zip code in the cart to estimate shipping costs and taxes. International orders have tax already included in the Shipping and Handling costs. International customers will not owe any duties or taxes once the shipment arrives.

After your order is submitted and has been received, you will receive an e-mail confirmation with an order number. When your order ships, you will receive another email with a tracking number.

To check the status of your order, click the tracking link provided in your shipment e-mail.

Yes, you can cancel your order. Customers can call or respond to their Order Confirmation email requesting cancellation – as long as it hasn't shipped, we'll honor the cancellation request.


Yes, Liberator offers digital gift cards sent via email – available in increments from $25 to $500. ($25, $50, $100, $150, $200, $250, $500)

Yes, there are a few restrictions. Sales and promotions are not applicable to the purchase of a gift card. You must use the entire amount of the gift card at once.


Liberator accepts Visa, Master Card, Discover, American Express, PayPal, AmazonPay, Sezzle, GooglePay, or ApplePay as forms of payment.

Liberator will only charge for products purchased and shipped, and your card will not be charged until the time of shipment. All prices are in US dollars. Your credit card company will calculate the exchange rate at the time of shipment.

For your protection, we require that the billing address, expiration date, and security code match the information that is on file with the bank that issued the credit or debit card. This will be automatically verified at the time of purchase.

Please provide us with a valid email address to verify or confirm any information that is not automatically verified after placing the order. Any delays in responding to these verification emails can cause your order to be placed on hold until we hear back from you, or canceled if we receive no response.

Please contact us if you are having issues with your card or to place an order over the phone. Call 1-866-542-7283 to speak to our friendly Customer Service team.

Enter the promo code when you go to checkout. If your promo code does not go through, contact customer service at 1-866-542-7283.

Yes, we offer a military discount. Liberator proudly supports the service men and women serving in the U.S. Armed Forces. To show our gratitude, we give military personnel an additional 10% discount on their order.

Simply email our customer service representative a screenshot of your awards page from your branch's website (or similar page or form), for verification and you will receive an additional discount on top of any promotions going on at the time.

To benefit from this special discount for troops, contact our customer service department at 1-866-542-7283.



No, Liberator does not share your email or information with third parties.

We Protect Your Privacy.

When you make a purchase from Liberator, you provide us with personal information such as your name, address, phone number, credit card information, email address, and an order. We keep a record of this information which is covered by our privacy policy and is held in the strictest of confidence. All information submitted via our website is secure and private. From the time you visit our site until the package arrives at your door, and even afterwards, your entire transaction will be completed discretely and privately. When you submit your information to us, it is encrypted and secure, and you will not receive any promotional materials from us if you do not wish to receive them.

Your Information Is Only Used When Necessary

When you place an order with Liberator, we ask you to provide us with various types of information. These are used to verify credit card ownership and process your order. We do not sell your information to any third parties.

Your Name and Billing Address

This information is collected in order to verify that the person placing the order is the person who owns the credit card. This process is performed by an address verification system which uses the numeric value of your street address and your zip code. These two numbers are entered into the system and verified against the address where your credit card bill is sent. We do not send out marketing materials via postal mail, and you will never receive anything at this address unless it is also your shipping address where you would like to send your order.

Your Shipping Address

Your order will arrive at this address. It can be the same as your billing address.

Your Email Address

Your email address is used to send order-related emails such as order updates and confirmations, online shipping confirmations, and customer service inquiries. You also have the option to receive our Liberator Newsletter, or you may choose to opt-out.

Your Phone Number

We ship via FedEx which requires a recipient contact number. You may be contacted by phone in case we need to reach you about your order in the event that there is a delay in manufacturing or shipping your order.

Additionally, our customers do not always have access to email, and a phone number is used as an alternate method of communication. When it is necessary to contact our customers regarding their order, we try to provide email correspondence as often as possible.

However, on occasion, phone contact is the easiest method. We will not solicit you or call for any reason other than in regards to your order.

Your Credit Card Information

We require your credit card number, expiration date, and security code in order to process your transaction. Your card is charged only after the order is shipped. We do not store any of your credit card information in our systems other than the last four digits of your credit card number and the expiration date. We do not keep your credit card numbers or security codes.

Deleting Your Information

In compliance with the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), a customer may request at any time to obtain all stored information in our systems pertaining to them specifically. A customer may also request that all stored data pertaining to their name, address, email address, or credit card be deleted in our system. We are happy to oblige these requests. Please email our customer service department for any inquiries concerning this. We do require customers to verify information about previous orders, including items, prices, address information, and last four digits of a credit card before removing data from our systems.


All charges and authorizations on your credit card will appear as "OneUp Innovations" or “Liberator.com”.


To opt-out of the Liberator Newsletter, simply uncheck the box underneath the email field on the Checkout page. If you do elect to subscribe to our newsletter, please know that it is 100% US CAN-SPAM compliant and you may unsubscribe or change your subscription preferences at any time.


Liberator is secured with the industry standard SHA-256-bit SSL encryption. When you make a purchase with Liberator, you can be assured that your information is safe and secure.


Yes! Liberator comes in discreet packaging. All orders arrive in plain brown boxes, so no one will know what’s inside. Especially not nosy neighbors, your kids, relatives, or your delivery driver. The contents are safely concealed.

Please note all APO orders require Customs Documentation, which list the contents of the packages. This list will be visible on the outside of the boxes. The descriptions of the contents must be accurate to ensure deliverability. While the descriptions we use are generic, they will be visible.

No, we do not require a signature for delivery. If you would like to request a signature required shipment, please contact Customer Service.

We offer free ground shipping over $75 to the contiguous 48 US States. Customers who choose free shipping will receive their order via FedEx Home Delivery, FedEx Ground Economy, or USPS Parcel Select. We also offer FedEx Home Delivery, 3 day, 2 day, and next day shipping options to all US customers. USPS Priority Mail is available to certain locations such as APOs, PO Boxes, and Alaska and Hawaii. FedEx International Connect Plus (FICP) and USPS Priority Mail is available to all international customers. FICP includes all duties and taxes prepaid. USPS does not.

If you have multiple shipments, the shipping and handling charge only applies to the first package shipped. There are no additional shipping and handling charges for subsequent shipments for the same order.

An E-Mail Shipping Notification containing your tracking number will be sent after your order ships. Retain this e-mail for your records. You can track your package using the tracking number provided in the email notification or by copying and pasting the tracking number into a Google search. Be advised that it may take 24 hours before tracking information appears on the website as some items are shipped from multiple warehouses.

Please allow the appropriate number of shipping days for your order to arrive based on the method that was utilized. Note: Most orders are shipped via FedEx or USPS.

Identify your shipping carrier based on the tracking number:

FedEx tracking numbers are 12 digits long and are numeric.

UPS tracking numbers begin with 1Z

USPS tracking numbers are over 20 digits long

Yes, you can ship to APO/FPO/PO boxes. All APO/FPO/PO box packages will be sent via the United States Postal Service Parcel Post. Orders will usually arrive within 60 business days. Some APO/FPO addresses may take longer. We do not have tracking capability on these shipments. Shipping costs are non-refundable.

Orders shipping to a P.O. Box will ship via USPS Priority Mail. Free shipping promotions do not apply to P.O. Boxes. In many cases, it may be cheaper to ship your order to your home addresses, as FedEx is far less expensive when shipping large boxes.

You can reroute your order by making a request to Customer Service to change a delivery address from what was originally on the order and/or obtain a new shipping label. Please note, our ability to fulfill a reroute request is dependent on the shipping method and the timing of the request. Some items already en route cannot be rerouted. Only Liberator can authorize & reroute a shipment if the customer requests it. Only one reroute per package is allowed. If you wish to reroute a shipment, please email customer service your First Name, Last Name, Order Number, and Billing Zip Code. You must also include your correct bill to address and the correct ship to address. Some reroute requests may be denied at Customer Service's discretion if they suspect a fraudulent order.

We cannot guarantee the change. Your order may have already been processed by the time we receive your request. A $10 fee will be charged to change the address once the shipment is in transit. Additional restrictions may apply.

Should your order be returned to us undeliverable, unclaimed, or refused without prior approval you have two options:

1. We can re-ship the order to you for an additional charge for the shipping and handling

2. You can cancel your order and we will credit your credit card minus the shipping and handling charges and either a 10% re-stocking fee or a $15 return to sender fee, whichever is higher.

Yes, we do ship internationally; however, your country, territory, or province might be excluded if there are extensive associated fees and limitations. In such cases, we refer you to our International Sellers page, where you can probably find the item you're looking for sold closer to your area – making shipping less expensive and the purchase faster.

We make returns easy. Follow the steps in “How do I start a return/exchange?” below. We are totally committed to your positive shopping experience and thorough enjoyment of Liberator!

If you are not completely satisfied with your purchase please refer to the policy below. For International orders (excluding Canada and Puerto Rico) please refer to the Return/Exchange Policy below for International Orders as additional restrictions apply.

You can make an exchange by following the same steps as the returns. Refer to the Return/Exchange Policy below for details.

1. Items may be returned within 30 days of your order shipment. Unopened items may be exchanged within 30 days and we will cover all shipping and handling (max 1 exchange, contiguous U.S. 48 states only). Customers are responsible for shipping costs on returns.

2. All returns of any unwanted product(s) ARE subject to a thorough QC inspection to ensure that it is unused and in resalable condition (we cannot accept a sexual product that has been used or opened in any fashion). Please keep in mind we look for things such as a smoke smell, pet hair, food debris, or signs that products have been washed to determine whether items are resalable.

3. Defective products can be returned for exchange. Defects will be verified prior to exchanging for a functional replacement of the returned product. If the product is proven to be fully functional, it will be shipped back to you at your cost.

4. Original shipping fee is non-refundable.

5. All Liquid products (oils, lubes, toy cleaners, bath, and body products) and personal pleasure objects (anything in the "Sex Toys" category) are NOT eligible for return.

6. For all orders, please allow up to 2 weeks to receive your replacement item(s) or refund.

7. When exchanging or returning an uncompressed item, the customer is responsible for the box, shipping, and handling. Customers who return the full unit are eligible for a full refund. Customers who are unable to return the full unit (foam, cover, and liner) are subject to a 20% restocking fee.

8. Don’t worry about wasting a defective product – we upcycle the foam into other products like bean bags!

9. Warranty: Liberator guarantees all of its namesake, manufactured products with a 1-year warranty. The warranty covers defects in materials or workmanship, like broken zippers, torn seams, broken hardware, and damaged foam. It does not cover damage due to normal wear and tear, stains, or fading.

If your product is defective, contact our live customer service during business hours. You will quickly be connected with a friendly, helpful representative for prompt resolution.

1. Contact our Customer Service at 1-866-542-7283

Monday–Friday 10 am – 6 pm EST

2. Provide the Customer Service Representative with your name, order number, or e-mail address in order for them to retrieve your order information.

3. Describe the issue you are having with the product.

4. If approved, the CSR will provide you with an RMA (Return Material Authorization) number.

1. Ship your return in the original packaging with all accessories and components. Please keep in mind we can only issue you a return shipment label on defective products subject to exchange within 7 days of receipt.

2. Returns use a prepaid service that issues a tracking number such as UPS or FedEx.

3. Write your RMA on the outside of your package and include at least one of the following: packing slip or order confirmation.

4. Include information about the reason for your return.

5. Include instructions on your preference for exchange or refund.


Sezzle is a payment solution that enables you to "Shop Now and Pay Later" with simple interest-free installment plans. Sezzle breaks down purchases into four smaller payments spread over six weeks. 25% is due at the time of the transaction, with the remaining 75% due across three easy payments scheduled every two weeks.
When you complete a purchase with Sezzle, we ship your product immediately. You get to enjoy the item before you finish paying for it! Sezzle automates the repayments from your bank account on file.

Select Sezzle as your payment method while checking out.

To use Sezzle, you must:

  • Be 18 years or older (19 years or older in Alabama or if you're a ward of the state in Nebraska)
  • Have a valid U.S. mobile number and email address
  • Have an active U.S. bank account

Sezzle's extended payment product does not qualify as a credit product per Reg Z, which means there is no "hard credit" check typically associated with credit products.

No catch. Sezzle is completely interest-free for shoppers. We pay Sezzle a fee for each transaction so that we can help you Shop Now and Pay Later. The only fees you could potentially incur are failed payment fees and late payment fees. If your scheduled payment fails to process, you will be charged a $10 failed payment fee. Sezzle does their best to prevent this from happening by sending email and text reminders. Rescheduled payments will incur a $5 late payment fee.

Sezzle's extended payment option does not qualify as a credit product per Reg Z, however, they still pull your credit score as part of their risk check. Don't worry, this check won't have a negative impact, because Sezzle is not a credit product per Reg Z. This is considered a "soft check" of credit. Sezzle uses your credit information to help approve you, verify your identity and reduce fraud.

Sezzle currently doesn't report to credit bureaus.

It's fast and easy. Simply select Sezzle as your payment method during checkout. You'll be asked to provide some basic information about yourself. Sezzle will secure the checkout using a one-time password that is sent via SMS text to the mobile number you provide. You will then be asked to login to your bank as the final step in their checkout. The entire process should take under 2 minutes for first-time Sezzle users. Secure checkout takes just a few seconds to complete for existing Sezzle users.

While Sezzle strives to offer all applicants an installment plan, they're not able to approve every application. If Sezzle isn't able to approve your application, they will immediately notify you of their decision. When determining which orders to approve, Sezzle considers a number of different factors. For example, the longer you have been a shopper with Sezzle, and the more orders you have successfully repaid, the more likely you will be able to spend more. Here are some things to consider:

  • Do you have sufficient funds available? Generally, Sezzle looks to see that you have 25% of the order available to spend.
  • The amount you have to repay on previous orders - it may help to pay some off (not a guarantee).
  • The value of the order you are trying to place - it may help to reduce the value of your shopping cart (not a guarantee).

Security is critically important. Sezzle undergoes quarterly scans and yearly audits for the highest level of compliance in the Payment Card Industry (PCI) to ensure that your data is safely stored in their systems. Sezzle is currently being certified to the top level of compliance - PCI Level 1.

If you believe your order should have already arrived, you will need to contact customer service directly via phone or email. Sezzle does not handle shipping or order fulfillment, nor do they have any role in the delivery process. Additionally, Sezzle is not able to adjust or change the order once it has been completed. All changes must be handled through customer service. Contact information should be included in your emailed Sezzle purchase receipt, or you can visit our website to find other communication options. We recommend that you allow 24 to 48 hours for us to respond to your inquiry.

Contact customer service directly. Sezzle does give you the option to dispute the purchase via your Sezzle customer dashboard, however, this dispute is reserved for cases where the merchant has failed to ship your product or you suspect a case of merchant fraud. Sezzle treats disputes seriously and will ask us to provide evidence of shipment to verify that the product has shipped. If we do refund all or a portion of your purchase, we will notify Sezzle and return the necessary funds to you or reduce future installment payments. Please allow 24-to-48 hours for customer service to reply to your communications.

Before Sezzle can make updates to your installment schedule, we have to notify them that the refund has been accepted. Sezzle works closely with us to ensure that this happens as quickly as possible. All payments made to Sezzle will be refunded to you as soon as we notify them of the return. To determine the status of your return, please contact customer service directly. Contact information can be found on our website or on your Sezzle purchase receipt email. Once the refund is processed and we notify Sezzle, the changes to your installment plan are automatically applied, including any refunds due to you.

Sezzle has no impact or influence on the return or refund decision. All partial refunds are applied to the installments furthest in the future, first. If the refunded amount is greater than the amount of the purchase that is outstanding, Sezzle will apply a refund to the method used to pay the installments. If the refund amount is less than the amount outstanding Sezzle will remove or reduce your future installments. For example, let's say you make a $200 Sezzle purchase (ie 4 installments of $50). You have three (3) installments remaining, and you received a $70 refund. Sezzle will remove your 4th installment and reduce your 3rd installment by $20 (now $30). Your new installment schedule would be a future $50 installment and a subsequent $30 installment, which would lead to a total payment amount of $130, matching your purchase minus the partial refund.

Sezzle does its best to return your funds to you in a timely manner and in many cases your money will be returned to your account in 1-3 business days. However, depending on your payment method and other factors it may take up to 10 business days for the funds to reach your account. If you are concerned, send an email to shoppersupport@sezzle.com and they will check on the status of your refund.

Yes! Sezzle encourages shoppers to pay off their accounts early, if possible. If you'd like to pay off your purchase early, you can do so in your Sezzle customer dashboard.

Your first 25% installment begins on the purchase date. This will be clearly communicated at the time of your purchase. Subsequent payments will occur every two (2) weeks, and your repayment is complete after six (6) weeks.

If one of your automatic payments fails to complete, Sezzle will apply a $10 failure fee to the payment. The payment will be automatically retried later. Sezzle will remind you before the payment is due with text and email alerts, and will allow you to reschedule your payment. Please ensure that you reschedule your payment at least a day prior to the due date. The ability to reschedule your payment on the due date cannot be guaranteed due to variable processing times. If you have more questions about failed payment fees or rescheduling your payment, please contact Sezzle at shoppersupport@sezzle.com.

Yes. In their reminder email Sezzle will allow you to reschedule payments. Rescheduling a payment will incur a $5 reschedule fee. Rescheduling a payment is limited to a date within the next 13 days. In order to guarantee your ability to reschedule your payment, you must reschedule your payment on the day prior to the payment date.

If you don't pay, you'll receive reminders from Sezzle, and you will be charged a late fee of $10. They encourage you to make your payments on time because missed payments can have a negative impact on your limits with Sezzle and your ability to use Sezzle in the future.

Yes! You can purchase all of our sexual wellness products using Sezzle. Simply select Sezzle as your payment method during checkout.


Amazon Pay is a service that lets you use the payment methods already associated with your Amazon account to make payments for goods, services, and donations on third-party websites, and in apps. To make a payment, you can use any of the payment methods on file in your Amazon account. Beyond the button, shoppers can manage their payments using Amazon Pay on Amazon.com.

If you already have an account with Amazon, you only have to accept Amazon's Conditions of Use and Privacy Notice when signing in on a non-Amazon site that accepts Amazon Pay. There is no separate registration process.

If there are ever unauthorized Amazon Pay charges in your personal account, you can dispute the charge with us. You must notify us as quickly as possible and no later than 13 months after the date of the transaction. Unless you've acted fraudulently or with negligence, you may not be held responsible for the charge. For more information, see Unauthorized charges.

When you use Amazon Pay for qualified purchases on third-party websites, the condition of the item that you buy and its timely delivery may be guaranteed under the Amazon Pay A-to-z Guarantee for Customers. If you submit payment for a product or service and you don't receive the item or if it is materially different than advertised by the merchant, you can dispute the transaction and request reimbursement. For more information, see Buyer Dispute Programme and Transaction disputes.

We don't share your full credit card, debit card, or bank account number with merchants or charitable organizations who accept Amazon Pay. We share with the merchant the payment information that is required to complete and support your transaction, which may include the last four digits of your card number and the card type.

Amazon Pay accepts credit and debit cards. Credit cards currently accepted include Visa, Mastercard, Discover, American Express, Diners Club, and JCB. The Amazon.com store card is available for use with selected merchants. To learn more, see Accepted payment methods.

It costs you nothing. Using Amazon Pay adds no fees to your transaction with the merchant. Your purchase incurs no transaction fee, no membership fee, no currency conversion fee, no foreign transaction fee, and no other fees. Your card issuer, however, may add a foreign transaction fee if your card was issued in a country different from the merchant's, as well as any other fees described in the terms and conditions for your card.

You can manage most aspects of your Amazon account for Amazon Pay on Amazon.com. Go to Amazon.com, sign in, and then click Your Account. Other changes must be made on the Amazon Pay website.

For details about the information that can be changed and where to change it, see Making changes to your Amazon account information for Amazon Pay.

When you see that Amazon Pay is an accepted payment method for a product or service that you want to purchase, just click the Amazon Pay logo or button, enter your Amazon.com email address and password, and then choose your payment method. For more information about making payments using Amazon Pay, see Using Amazon Pay.

How can I find a payment that I made using Amazon Pay on my credit card statement?

Payments that you make using Amazon Pay appear on your credit card statement like this: AMZ*[Seller Name] amzn.com/pmts

You will receive an email confirmation for each purchase and donation. You can review a history of all your donations and other Amazon Pay transactions at pay.amazon.com. Charitable organizations that you donate to will also provide email receipts for your donations.

The charitable organization that you donated to is responsible for giving you the proper tax document. If you haven't received a receipt that is valid for your income tax reporting purposes, contact them directly.

No, only purchases made directly on the Amazon.com website may ship to an Amazon Locker. Please don't add the address of an Amazon Locker as a shipping address for your Amazon Pay purchases. Orders that are paid for using Amazon Pay cannot be delivered to an Amazon Locker.

If you have received an email that you know is a forgery, or if you think you have been a victim of a phishing attack and you are concerned about your Amazon.com account, please let us know right away by reporting a phishing or spoofed email.

We are sorry you are having a problem with Amazon Pay. Here are some things you can try:

Verify that you are entering the email address and password that are associated with your Amazon.com account correctly when you are trying to complete a purchase.

If you can enter your account email address and password, but you cannot complete your purchase, check that your payment method is set up correctly. You can do so by following the steps listed in Making changes to your Amazon account information for Amazon Pay.

If your payment method is set up correctly, check that you have updated your browser's settings to allow third-party cookies. If the option is turned on and you still cannot complete your purchase, contact us.