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Frequently Asked Questions

Frequently Asked Questions

Click on the questions below to read the answers:

 

What do sexologists and experts say about Liberator?

"Finally, people of all shapes, sizes and conditions can enjoy sex in the way it was intended to be experienced."

-Stephanie Mitelman, Certified Sexuality Educator

"Liberator Bedroom Adventure Gear is a must for any cunnilingus connoisseur. With the help of Liberator, a woman can feel relaxed enough to surrender herself to her lover's mouth."

-Dr. Ava Cadell, "The Idiot's Guide to Oral Sex"

"Three cheers for the Liberator, helping ordinary couples achieve extraordinary pleasure."

-Dr. Robin Milhausen, "Sex, Toys & Chocolate" TV series

"Two Legs Up!"

-Playboy Magazine

"They're futonlike pillows that enable new angles, positions and motions in sex play - easily portable to any location for inspired moments of passion."

-Dr. Judy Kuriansky, Penthouse Magazine

"This is a wonderful sex toy!"

-Sue Johanson, "Talk Sex With Sue"

"They are the intelligent adult toys-the building blocks for a fun, playful and sexually satisfying relationship."

-Jay Friedman, Certified Sex Educator

"When I discovered Liberator Shapes, I was immediately struck by how ingenious they are."

-Tristan Taormino, Village Voice and PuckerUp.com

"One of the most significant breakthroughs in sexual health I've seen recently."

-Dr. Stein, gynecologist & author

"You'd be amazed by the difference - he'll feel bigger and she'll look hotter."

-Stun Magazine

"The brilliantly created Liberator Shapes exquisitely assist Mother Nature by providing subtle yet substantial 'genital geometry' realignment...with greater ease, enjoyment and comfort than ever!"

-Dr. Michael Ra Bouchard, Sexhappines.com

"Truly the best bedroom accessory I have ever recommended, and if you can't tell from my enthusiasm, I personally love them!"

-Lucy Lawless, R.M. & CEO of Holistic Wisdom

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What do sexologists and experts say about using pillows to enhance sex?

"Grab a pillow. This will lift the pelvis and change the angle of penetration. Experiment with sizes and stuffings (down pillows are great for sleeping, not for sex!)."

-Redbook.com, May 2000

"For many women, lying in the missionary position with a few pillows under their butts provides the perfect pelvic tilt."

-Cosmopolitan, July 1999

"Men love to watch you giving oral sex, so prop him up."

-Redbook, October 2000

"When it comes to thrusting, the angle is everything...anything that tips her pelvis back makes that hot-spot contact more likely."

-Men's Health, December 1999

"By tipping your pelvis upward you...position yourself at a better angle for easier, quicker orgasms."

-Cosmopolitan, December 1999

"If you don't find the missionary position satisfying, you may need to fine-tune it. One or two hard pillows under your hips...can make all the difference."

-Redbook.com

"A woman may find it helpful if a pillow is placed beneath her buttocks to tilt her pelvis. This will give her more freedom of hip movement and take the strain away from her lower back."

-Nitya Lacroix, "The Complete Guide to Sex & Loving"

"If you use a pillow, your vagina becomes elevated and entry is easier. If you use two pillows, entry will not only be easy, it will be different. You would be amazed at the variations three inches up or down can create."

-Marvin Grosswirth, "Guide to Sex for Large Couples"

"Doggie style sex...may work better if your lover has some support under their chest/belly to lean on...which might put things at an easier angle for access."

-Sexuality.org

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Which size Liberator is right for my lover and me?

Since our bodies come in different sizes, so does Liberator. Keep in mind that you can adjust the height and angle of the Ramp and Wedge by flipping them over.

Sizing guidelines:
WIDTH: For most people our 24" wide Liberator is just right. It's what most of you should order. For plus size lovers, our 30" wide Liberator offers a few more inches in width and extra support for your lovemaking. However, our 30" products are not ideal for straddling, so if you're ordering the Stage, for example, with plans to mostly straddle, you should definitely consider the 24" instead.

HEIGHT: The Ramp comes in 10, 12 and 14-inch heights to help you make a better connection with your lover. Total height is not nearly as important as your inseam, so grab a tape measure and note the distance from your groin to your heel. You might be basketball-player tall, but have a really long torso or vice versa.

If your inseam is 28-29 inches or under, consider the 10" Ramp.
If your inseam is less than 35 inches, consider the 12" Ramp.
If your inseam is over 36 inches, consider the 14" Ramp.

If you are truly torn over which size you need, do not hesitate to call our customer service representatives. They're easy to talk to and super helpful. 1-866-542-7283

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When should I order Liberator for Plus Size Lovers?

It's about the width, not the weight. While you might consider yourself a plus-sized lover, you may want to take out the measuring tape and make sure. Our Ramp and Wedge come in two widths, 24 and 30 inches, and if your bum fits on the 24-inch-even if it's a really close call-we think you're 24" material.

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Does the angle of penetration increase a female's chances of having an orgasm?

"For many women, the G-spot orgasm is an elusive, mystical experience. For others, it's the only way for them to achieve total sexual satisfaction. The Liberator can help both groups of women have G-spot explosions more quickly and easily.

A G-spot orgasm occurs when the front wall of the woman's vagina is stimulated with intense, direct pressure. It can be difficult to hit that spot in most traditional sex positions. Bending your female partner over the Ramp can position her hips just right so that the G-spot is stimulated. In fact, with Liberator Shapes, there are dozens of positions couples can try out to facilitate G-spot stimulation."

-Dr. Robin Milhausen, Ph.D.

"Allowing a woman to angle her pelvis upward using the Liberator Wedge or Ramp enables her lover better access her G-spot. By allowing the G-spot to be angled upward and more readily accessible, more pressure can easily be applied to the G-spot. This, as well as other techniques, increases the chances of a female ejaculating as much as two cups of the prostate-like fluid. I highly recommend Liberator for this and other sexual advantages."

-Lucy Lawless, R.M. & CEO of Holistic Wisdom

"Placing a pillow under your lower back while making love will increase your chances of having an orgasm."

-Dr. Kenneth Stubbs, Ph.D.

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What is the best position for sex?

"It doesn't matter which position. What does matter is to engage in a variety of positions over your lifetime, so that sex does not become a boring matter. Now if you're always engaged in the missionary position, try a position on a chair or if you are in good physical shape-hang from a chandelier."

- Dr. Ruth & Dr. Amos, "On Health: Sex and Pregnancy"

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Can Liberator help females who experience pain during intercourse?

"Sexual intimacy is not limited to one position! Couples need to explore different positions in order to facilitate pain-free penetration. For example, placing a pillow under the woman's buttocks if she is on her back can help. Trying intercourse from a side-lying position, and, if necessary, placing a pillow between the woman's knees can further comfort and increase pelvic opening. Understanding the direction of the vaginal canal will help a woman physically guide the penetration and help her communicate to her partner what feels good. One more note about positions; having sex in the same position all the time will lead to boredom. Make sex fun and exciting by trying new positions."

-Ditza Katz & Ross Lynn Tabisel, "Painful Intercourse? Understanding the Causes can Help"

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Can Liberator improve sex for males with smaller penises?

Yes! No pills, no pumps, just some unique positioning is all the enhancement your penis needs. Ninety percent of men measure 5 to 6 inches when erect. For males that are underfunded in this area, Liberator creates perfect angles to provide greater pleasure for both partners. To her, he'll feel bigger. To him, she'll feel tighter. It's the best of both worlds, offering deeper penetration and increased stimulation. When it comes to Liberator, angles make the pleasure possible, not size.

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Can Liberator affect our chances of becoming pregnant?

Depends. If you don't want to get pregnant, simply do what you always do-use reliable protection. That way, you can enjoy angled sex baby-free (not to mention disease-safe).

However, if you're in a monogamous relationship and are looking to start a family, the angles afforded by the Ramp and Wedge can help guide his swimmers to their destination. Toss out the condoms, jump on your Liberator and go to baby-making town! Here's what the experts say about angled sex:

"The best position for pregnancy-inducing intercourse may be with the woman on her back, with hips supported and elevated by a pillow."

-Robert Hatcher, M.D.; James Trussel, Ph.D.; Felicia Stewart, M.D., "Factors Affecting Reproductive Performance"

"The so-called missionary sexual position reduces the risk of sperm leaking...you might want to tip your hips back, slip a pillow or two under your hips."

-Winifred Conkling, "Getting Pregnant Naturally"

"Women who want to conceive are advised to stay in bed with their hips elevated by a pillow for 15 minutes after intercourse."

-Albert Deckir, M.D. & Suzanne Loebl, "Why Can't We Have a Baby?"

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What is Liberator made of?

We began with a high caliber, high-density , polyurethane foam core (what we call the Champagne Foam), which spent months being designed, engineered and tested to meet Liberator standards. (Yes, testing was the most fun part of the process.) The result is a perfect balance of firm support (two moving bodies need plenty of that) and plush cushioning.

We encase the core in a smooth inner liner, which is made of a silky, water-resistant nylon fabric. Aside from being a great place for slipping, sliding sex, the liner also serves to compress the foam and make replacing the outer cover even easier.

The outer cover is our pride and joy. A Microfiber combination of nylon and cotton, it feels like the softest velvet, yet it's much hardier than velvet and can be unzipped and tossed into your washing machine. Another amazing benefit of this patent-pending fabric is that it grips like velcro. That means you can stack and stick your shapes together, and the fabric will not slip and slide during use. A stable playground is a fun playground.

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Can Liberator be used with massage lotions and lubricants?

Liberator comes complete with a dual cover system. The liner and cover are both stain-resistant to water-based lotions and lubricants, so get down and dirty if you like. If you're playing with sensual foods, Jell-O or whipped cream, our velvety Microfiber cover is the perfect playground because it's machine washable (and it gets softer with each washing).

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Is Liberator easy to store?

If you have room for a suitcase, you have room for Liberator. Depending on the height of your bed, the Wedge, Ramp and Stage will stow conveniently under your bed for quick and spontaneous access.

When standing upright, the Stage and Ramp store easily in the closet and occupy less floor space than an average suitcase. They also make wonderful props for lounging, reading or watching TV. And if you own the Esse, you won't have to worry about storage because it doubles as a contemporary, ultra-chic chaise lounge when it's not in use.

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How do I care for my Liberator?

All Liberator covers are stain-resistant and easy-as-pie to clean. The sensuous Microfiber cover zips right off and washes up like a pair of jeans (in cold water). The inner, water-resistant nylon liner can be wiped down with a damp cloth or sponge. When not in use, you can keep your gear from collecting dust by storing it in an optional nylon gear bag. Your Liberator will last you a long, long time.

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How do I care for my Fascinator Throe?

After a long session of sweaty lovemaking (with water-based lubes and edibles), toss your love-funked Throe in the washer, set it on cold water/delicate cycle, then tumble dry (low heat). You'll find that, like a favorite pair of jeans, the Throe gets softer with each wash.

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Is Liberator guaranteed?

We are committed 100 percent to your positive shopping experience and thorough enjoyment of Liberator! If you are not completely satisfied with your Liberator Shape, you may return it within 30 days of shipment for an exchange or a prompt refund. All returned merchandise must be unused--we cannot accept a sexual product once it has been in use. If your merchandise fits these criteria, and you've been issued a Return Authorization Number, please ship it pre-paid in its original packaging with a copy of your invoice and RMA number. (Please note that for sanitary reasons we have a no-returns policy on all items in the Sex Toys, Book or DVD's sections of this website.)

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How do I unsubscribe from your email list?

In each email that we send, there is an “Unsubscribe” link given. Scroll down to the bottom of the email, and click the “Unsubscribe” link to be automatically removed from our list.

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How do I make a return?

We are totally committed to your positive shopping experience and thorough enjoyment of Liberator! If you are not completely satisfied with your purchase please refer to the policy below. We make returns easy. For International orders (excluding Canada and Puerto Rico) please refer to the section on the Orders and Returns page for International Orders as additional restrictions apply.

1. Read Our Policy
  1. Items can be returned or exchanged within 30 days of your order shipment. (free exchanges within 7 days after receipt)
  2. All returns of any unwanted product(s) ARE subject to a thorough QC inspection to ensure that it is unused and in resalable condition (we cannot accept a sexual product that has been used or opened in any fashion). Please keep in mind we look for things such as a smoke smell, pet hair, food debris, or signs that products have been washed to determine whether items are resalable.
  3. Defective products can be returned for exchange. Defects will be verified prior to exchanging for a functional replacement of the returned product. If product is proved to be fully functional, it will be shipped back to you at your cost.
  4. Original shipping fee is non-refundable
  5. Opened electronic media products (DVDs, CDs, video or audio tapes) are not eligible for return.
  6. All Liquid products (oils, lubes, toy cleaners, bath and body products) and personal pleasure objects (anything in the "Sex Toys" category) are NOT eligible for return.
  7. For all orders, please allow up to 2 weeks to receive your replacement item(s) or refund.
  8. As of late 2013, we started shipping many of our core Liberator items in compression packaging in an effort to save our customers money on shipping costs and decrease our environmental footprint. The customer is responsible for the box when returning or exchanging items received in compression packaging.

2. Contact Customer Service
  1. Contact our Customer Service at 1-866-542-7283 M-F 9am-7pm EST
  2. Provide the CSR with your name, order number or e-mail address in order for them to retrieve your order information.
  3. Describe the issue you are having with the product.
  4. If approved, the CSR will provide you with an RMA number.

3. Pack it up and send it back
  1. Ship your return in the original packaging with all accessories and components. Please keep in mind we can only issue you a return shipment label on defective products subject to exchange within 7 days of receipt
  2. Returns use a prepaid service that issues a tracking number such as UPS or FedEx.
  3. Write your RMA on the outside of your package and include at least one of the following: packing slip or order confirmation.
  4. Include information about the reason for your return.
  5. Include instructions on your preference for exchange or refund.

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How do I receive an exchange?

For a merchandise exchange, please call customer service to set up an RMA-Exchange. We will send out your new merchandise as soon as the returned package is received. Please note: we cannot accept an exchange of an exchange (multiple exchanges over and over on the same order). Contact our Customer Service at 1-866-542-7283 M-F 9am-7pm EST, so that you can be 100% sure you are getting the product you want with the initial exchange.

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Hey! I think I got charged twice! What's going on?

Ah, sounds like you used a debit card. Don't worry, this is what's happening: When you purchase with a debit card, an authorization is made from your bank for the transaction amount. (This is a check to make sure you do indeed have those funds in the account. Remember a debit card does not work like a credit card.) Next your bank places a hold on the funds in anticipation of receiving the actual withdrawal. But Liberator won't charge you until your order ships, so you will see an authorization, then several days later you'll see an actual charge. You are NOT being charged twice.

In the event that your order is cancelled, all you have to do is call your bank and request an immediate release of any holds on your account.

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What are my shipping options?

In the U.S., we offer:

Service    Delivery from Atlanta, GA
Ground    3 to 5 business days
2Day    2 business days
Standard Overnight*    Next business day

Shipping and Handling
Please allow 1-3 days for order processing. Following credit card authorization and verification of information, you will receive your order within approximately 7 to 10 business days (for in-stock items). Any backordered items will NOT be charged to your credit card until shipped. Shipping costs are not refundable.

2-Day Shipping and Handling
Orders placed with 2-Day delivery Monday through Friday (excluding weekends and holidays) before 2:00 PM ET / 11:00 AM PT will arrive within 2 business days, pending credit card authorization, verification and inventory availability. Please call prior to placing an order to confirm availability. Orders placed with 2-Day delivery Monday through Friday after 2:00 PM ET / 11:00 AM PT, or on weekends and holidays, will arrive within 3 business days, pending credit card authorization, verification and inventory availability. Please call prior to placing an order to confirm availability. Express delivery to Rural Routes and remote locations typically arrives within 3 to 4 business days.

Next Business Day Shipping and Handling
Orders placed with Next Business Day delivery Monday through Friday (excluding holidays) before 2:00 PM ET / 11:00 AM PT will arrive on the next business day, pending credit card authorization, verification and inventory availability. Please call prior to placing an order to confirm availability. Orders placed with Next Business Day delivery Monday through Friday after 2:00 PM ET / 11:00 AM PT, or on weekends and holidays, will arrive within 2 business days, pending credit card authorization, verification and inventory availability. Please call prior to placing an order to confirm availability.

Multiple Shipments
Where a single order results in multiple shipments, the shipping and handling charge only applies to the first package shipped. There are no additional shipping and handling charges for subsequent shipments for the same order.

Tracking Your Package
An E-Mail Shipping Notification will be sent within 1-3 business days. Please retain this e-mail for your records. You may check the status of your package using the tracking number provided in your notification. Be advised, it may take 24 hours before tracking information appears on the website as some items are shipped from multiple warehouses. Please allow the appropriate number of shipping days for your order to arrive based on the method that you chose.  Please note, most orders are shipped via UPS, but some small orders may go through USPS.  Tracking numbers beginning with "94..." are for USPS, while tracking numbers beginning with "1Z" are for UPS.

APO/FPO and P.O. Box Addresses
All packages will be sent via United States Postal Service Parcel Post. Orders will usually arrive within 60 business days. Some APO/FPO addresses may take longer. We do not have tracking capability on these shipments. Shipping costs are not refundable. Orders shipping to a P.O. Box will ship via USPS Priority Mail. Free shipping promotions do not apply to P.O. Boxes. In many cases, it may be cheaper to ship your order to your home addresses, as UPS is far less expensive when shipping large boxes.

Canadian Orders
Canadian orders will incur a $30 surcharge that will be including into your shipping and handling quote to cover all duties, taxes and brokerage fees. This is in addition to the shipping cost. LIBERATOR is not responsible for any additional charges once the items you have ordered have left the United States. Should charges be levied in your country, and should you refuse to pay them, your credit card will be charged for all outgoing and return shipping charges that may be incurred by LIBERATOR. When LIBERATOR receives the returned merchandise, your card account will be credited for the merchandise less all shipping charges. Please note that we cannot be held responsible for packages being held by customs for reasons beyond our control. Rerouting a package in transit or making an address correction
A reroute is a request to change a delivery address from what was originally on the order and/or shipping label. A reroute includes a change from one street address to another in the same city/state. Only Liberator can authorize & reroute a shipment if the customer requests it. Only one reroute per package is allowed. If you wish to re-route a shipment, please email customer service your First Name, Last Name, Order Number, and Billing Zip Code. You must also include your correct BILL TO ADDRESS and the correct SHIP TO ADDRESS. We cannot guarantee the change. Your order may have already been processed by the time we receive your request. A $10 fee will be charged to change the address once the shipment is in transit. Additional restriction may apply.

Orders Undeliverable
Should your order be returned to us undeliverable, unclaimed or refused without prior approval you have two options:

  • We can re-ship the order to you for an additional charge for the shipping and handling
  • You can cancel your order and we will credit your credit card minus the shipping and handling charges and either a 10% re-stocking fee, or a $15 return to sender fee, whichever is higher.

 

* Order must be placed by 2pm EST. Please call our Customer Service Department between 9am and 7pm at 1-866-542-7283 to confirm availability. Priority Overnight is also available with Saturday Delivery at the additional cost of $15 (phone orders only).

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