Items can be returned or exchanged within 30 days of your order shipment.
All returns of any unwanted product(s) ARE subject to a thorough Quality Check inspection to ensure that it is unused and in resalable condition (we cannot accept a sexual product that has been used in any fashion).
Defective products can be returned for exchange. Defect will be verified prior to exchange or credit. If product is proved to be fully functional, it will be shipped back to you at your cost.
Original shipping fee is non-refundable.
Opened electronic media products (DVDs, CDs, video or audio tapes) are not eligible for return.
All Liquid products (oils, lubes, toy cleaners, bath and body products) and personal pleasure objects (anything in the "Sex Toys" category) are NOT eligible for return.
For all orders, please allow up to 2 weeks to receive your replacement item(s) or refund.